"Every life deserves world class care." How's that for a slogan? The Cleveland Clinic delivers again with its digital media. You might remember their first video on empathy in healthcare from 2013, which encouraged viewers to imagine living in someone else's shoes for the day. Today I want to share with you the latest video from … Continue reading Patient Centered Care at the Cleveland Clinic
Ever left your doctor's office and felt frustrated, irritated and generally annoyed? I think we all have. Today I'd like to talk a bit about patient experience, and tell a story that highlights a practice that I think is getting it right. Patient experience is not just your interaction with your healthcare provider. To me, … Continue reading Getting Patient Experience Right.
The delivery of healthcare is going through a paradigm shift. Access to information has grown tremendously with widespread availability of the internet and outpouring of social media outlets. More than ever, patients have the opportunity to take better ownership of their care. The rise of high deductible health plans and the shift to consumer's pockets has lead patients to … Continue reading What if we tipped doctors?