Ever left your doctor's office and felt frustrated, irritated and generally annoyed? I think we all have. Today I'd like to talk a bit about patient experience, and tell a story that highlights a practice that I think is getting it right. Patient experience is not just your interaction with your healthcare provider. To me, … Continue reading Getting Patient Experience Right.
One of the unique phenomenons of cancer patient care is the cancer patient support group. Not that other disease states don't have these groups, but cancer patient support groups are generally very well attended. Patients connect with other patients and life long mentor/mentee and friend relationships develop at these groups. Tonight I'm off to attend … Continue reading Patient Support Groups Matter