Ever left your doctor's office and felt frustrated, irritated and generally annoyed? I think we all have. Today I'd like to talk a bit about patient experience, and tell a story that highlights a practice that I think is getting it right. Patient experience is not just your interaction with your healthcare provider. To me, … Continue reading Getting Patient Experience Right.
After finishing my MBA at the Smith School in 2011, my brain (and my soul) needed a little detox. Being me, I finished the three year part-time MBA program in two years, while working full time. Mind you, the curriculum and expectations are exactly the same for part-time students as for full-time students, and Smith … Continue reading Getting my mojo on.