Design thinking. It's the "it" buzzword these days, but what does it mean for healthcare and patient engagement? Design thinking is human centered. Design thinking is synonymous with the firm IDEO, a global design consultancy. Week three of Stanford's Patient Engagement class was "Design Thinking for Patient Engagement" lead by Dennis Boyle. Mr. Boyle is a … Continue reading Design Thinking for Patient Engagement
Ever left your doctor's office and felt frustrated, irritated and generally annoyed? I think we all have. Today I'd like to talk a bit about patient experience, and tell a story that highlights a practice that I think is getting it right. Patient experience is not just your interaction with your healthcare provider. To me, … Continue reading Getting Patient Experience Right.
I'm hesitant to post this one. Today many of my hardworking, dedicated former colleagues at Lilly will find out they no longer have a job. I believe some of this could have been avoided. To Lilly's credit, it has made tremendous efforts to keep as many sales people as it could over the years while … Continue reading Musings of an ex-pharma rep.