Ever left your doctor's office and felt frustrated, irritated and generally annoyed? I think we all have. Today I'd like to talk a bit about patient experience, and tell a story that highlights a practice that I think is getting it right. Patient experience is not just your interaction with your healthcare provider. To me, … Continue reading Getting Patient Experience Right.
Howdy PUGTATO readers! I'm shooting you a quick post from National Harbor, MD, where I am attending the Society of Surgical Oncology Symposium. One of the most interesting experiences at these conferences is talking with physicians from across the globe. Today I had the privilege to discuss hereditary cancer with physicians from Indonesia, Argentina and … Continue reading Bringing Great Minds Together: The Society of Surgical Oncology Symposium 2013