Ever left your doctor's office and felt frustrated, irritated and generally annoyed? I think we all have. Today I'd like to talk a bit about patient experience, and tell a story that highlights a practice that I think is getting it right. Patient experience is not just your interaction with your healthcare provider. To me, … Continue reading Getting Patient Experience Right.
We've been riding a roller coaster here at PUGTATO HEADQUARTERS and it has been a really exciting one: my husband and I welcomed our first child to the family a few weeks ago! We are learning new things every day, and let's just say that being a parent requires no end to your creative juices. … Continue reading Riding the roller coaster!